Cannot connect to Windows Server 2012 Remote Desktop Gateway Environment

19 Aug

Situation: Windows 7 SP1 x64. Remote Desktop Client 6.1.7601.17514. Connecting to a Microsoft Windows Server 2012 Remote Desktop Gateway.

The following error occurs:

De computer kan geen verbinding met de externe computer maken omdat op de externe computer een fout is opgetreden. Neem contact op met de netwerkbeheerder voor ondersteuning.

Remote Desktop Connection

Your computer can’t connect to the remote computer because an error occured on the remote computer that you want to connect to. Contact your network administrator for assistance.

Several people wrote about this. I found articles from this guy and this guy.
The blogpost from Ryan did not solve my problem. What did solve my problem was the post about de-installing KB2592687. I’m still not sure what exactly causes the problem, so consider this a post in progress and consider it a workaround 🙂 When I have a working solution I will update the post.


  • Brianable, is saying:

    After installing ‘KB2830477’ I was suddenly getting that message – then I de-installed KB2830477 – then it was back to normal!!

    Reply this message

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