Reading the Citrix forums you will see a lot of people complaining about the NetScaler GUI. Truth is Citrix in general is not able to build some good consoles. Pick one: PVS, XenApp, XenDesktop NetScaler. There’s always something wrong with them. Anyway, the NetScaler GUI by far sucks the most. Especially the latest version NS10.0: Build 75.7.nc is a disaster. I have a few workarounds to be able to work with the GUI, but maybe the better idea is to just learn the commandline (yes, another one).